Customer Service Coordinator (Japanese-speaking)
Customer Service Coordinator / Customer Service Representative (Japanese Speaking)
Join a Global Consumer Products Business
We are partnering with a leading international consumer products company with operations across Asia, Europe and North America. Due to continued business growth in the Japan market, they are looking for a Customer Service Coordinator to join their regional team in Hong Kong.
This is an excellent opportunity for candidates who enjoy working in an international environment, managing customer orders, coordinating shipments and acting as a key bridge between customers, logistics partners and internal teams.
What You'll Do
- Manage customer orders from order placement through to delivery
- Coordinate shipment schedules and order fulfilment activities
- Monitor order status and ensure accurate and timely execution
- Serve as the key contact point for customers, mainly supporting the Japan market
- Work closely with logistics, supply chain, operations and commercial teams
- Handle customer enquiries and provide timely solutions
- Prepare reports, order updates and customer communication
- Support continuous improvement of customer service processes
What We're Looking For
- 3+ years of experience in Customer Service, Order Management, Sales Coordination, Supply Chain Coordination or Logistics Administration
- Experience supporting B2B customers is preferred
- Strong attention to detail and ability to manage multiple priorities
- Strong communication and stakeholder management skills
Language Requirements
✅ Japanese (written and spoken) is a MUST
Why Consider This Opportunity?
- Stable international business with strong growth plans in Asia
- Exposure to regional customer service and supply chain operations
- Opportunity to work closely with global stakeholders
- Friendly and collaborative team environment
- Career development opportunities as the regional business continues to expand
Interested candidates are welcome to apply directly or contact Hugo Ng at ConnectedGroup for a confidential discussion.
