Top Insurer - Policy Administration Assistant Manager (Project)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Rita Yu
Email email Rita
Reference 05072022_1657001423

Your Responsibilities:

  • Drives initiatives to improve customer experience, streamline current workflow and reduce pending and enquires volume
  • Organizes and provides coaching, guidance and training on Policy Administration area to other team members, the outsourcing team and distribution partners
  • Handles internal enquiries and performs investigation that are escalated from the team
  • Develops, implements, and enhances policy administration related procedures, policies and guidelines to ensure quality and efficient service deliverables
  • Manages the productivity, quality & efficiency of the team by reviewing relevant productivity reports, reissues, audits and management reports in order to ensure consistency and accuracy of the output
  • Reviews POS procedures and ensures internal/external guidelines are up to standard
  • Supports systems enhancement, procedures and processes streamlining with the objective to achieve customer satisfaction
  • Actively participates in meetings with agency to understand the need for continuous improvement
  • Conducts regular periodic audits to ensure the POS transactions of POS and outsourcing team are well-performed

Your Requirements:

  • University graduate plus 5 years relevant experience
  • Effective problem solving and communication skills and a team player
  • Extensive knowledge in policy owner services
  • Proficient in computer skills

*Attractive remuneration package is provided!

If you are interested in this role, please do not hesitate to send your CV to me at All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.