Senior Service Officer

Location Hong Kong
Job-type Full Time
Salary HK$24000 - HK$30000 per month + Bonus
Contact Rita Yu
Email email Rita
Reference 18052022_1652868444

Role Overview:

A Global Insurance Company is looking for a talent to collaborate and support operational services and provide policy administrative deliverables to both internal and external stakeholders and checking and trainings. You will be rewarded by a competitive remuneration package!


  • Conduct quality control through peer review and/or sample checking for the onshore and offshore team members to ensure timeliness, accuracy and completeness of all data and deliverables and provide coaching for improvements
  • Monitor daily operations, ensure effective operational service supports to both internal and external customers, with bancassurance partner
  • Policy documents handling in particular complicated cases
  • Work proactively and constantly improve productivity by identifying weaknesses, recommending solutions, and implementing changes/quick wins
  • Update manuals and workflow documents on system operations, procedures, customer service standards and various operational requirements regularly
  • Conduct in user acceptance test (UAT) on any new or existing technology solutions


  • At least 3 years policy administration and servicing in insurance industry, preferred in General Insurance or Banking Industry
  • Associate Degree/Diploma or above
  • Responsible, with strong sense of accuracy and quality delivery
  • Good command of written and spoken English and Cantonese
  • Highly Proficient in Microsoft Word, Excel, Powerpoint

If you are interested in this role, please do not hesitate to send your CV to me at All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.