Senior Service Officer

Location Hong Kong
Job-type Full Time
Salary HK$24000 - HK$30000 per month + Bonus
Contact Rita Yu
Email email Rita
Reference 18052022_1652868444

Role Overview:

A Global Insurance Company is looking for a talent to collaborate and support operational services and provide policy administrative deliverables to both internal and external stakeholders and checking and trainings. You will be rewarded by a competitive remuneration package!

Responsibilities:

  • Conduct quality control through peer review and/or sample checking for the onshore and offshore team members to ensure timeliness, accuracy and completeness of all data and deliverables and provide coaching for improvements
  • Monitor daily operations, ensure effective operational service supports to both internal and external customers, with bancassurance partner
  • Policy documents handling in particular complicated cases
  • Work proactively and constantly improve productivity by identifying weaknesses, recommending solutions, and implementing changes/quick wins
  • Update manuals and workflow documents on system operations, procedures, customer service standards and various operational requirements regularly
  • Conduct in user acceptance test (UAT) on any new or existing technology solutions

Requirements:

  • At least 3 years policy administration and servicing in insurance industry, preferred in General Insurance or Banking Industry
  • Associate Degree/Diploma or above
  • Responsible, with strong sense of accuracy and quality delivery
  • Good command of written and spoken English and Cantonese
  • Highly Proficient in Microsoft Word, Excel, Powerpoint

If you are interested in this role, please do not hesitate to send your CV to me at rita.yu@connectedgroup.com. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.