Retail Operations Manager (HKD 90K-1.3M)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Eleanor Chan
Email email Eleanor
Reference A019023_1615515093

Our client is a world class beauty leader and they're now hiring for an Operations Manager to lead up the team. This is one of the key strategic hirings for the business, to develop a comprehensive operations policies to ensure smooth business operation and management.

Job Duties:

  • Manage and lead a sizable operation team to achieve company targets by the development and implementation of various campaigns or digital analytics initiatives.

  • Drive sales performance, KPI analysis, business forecast and competitive analysis, keep abreast to market trend and work closely with marketing, finance, IT and operations planning team.

  • Build, develop and manage an effective team by identifying and developing talents and actively playing a role in their career development.

  • Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction.

  • Drive operations manpower planning, coach and energize a large team of 200+ frontline staff to provide excellent service and maximize business results

  • Foster customer relationships in order to ensure the services standard is at the best level
  • Work collaborate with different internal departments, in the development and implementation of various campaigns / initiatives to meet company objectives and goals


  • Bachelor degree in Business or related disciplines. MBA qualification is highly preferred.

  • Minimum 10 years' retail operations management experience in MNC, FMCG or other related service industries.

  • Strong strategic thinking ability

  • Self-motivated and with a proven successful track record in achieving sales and business objectives

  • Fluency in English, Cantonese and Mandarin is required