Operations Manager, Café (up to 35K)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Yumi Cheng
Email email Yumi
Reference AALQ-348474_1640238654

Our client is a coffee farm owner with award winning Panama coffee beans, and they are aiming to develop a coffee chain in Asia with the Hong Kong as a start. They are targeting to open over 50 outlets across Asia in the next couple of years. To cope with this expansion, they are looking for a high caliber Operations Manager to set up operations procedures, oversee daily operations as well as staff management & development.

This person is responsible to, and not limited to:

  • Oversee day-to-day operational activities of a cafe and/or coffee chain including staff training and daily administration
  • Continuously evaluate brand and quality standards of restaurants
  • Ensure monthly forecasted food and beverage revenue figures are achieved
  • Adhere to established operating expenses and to ensure that costs are controlled
  • Obtain and account for the settlement of all sales
  • Promote coffee culture and ensure highest levels of service, quality beverages and meals to all customers.
  • Develop and maintain a long-term customer relationship to drive customers satisfaction
  • Plan and conduct monthly café standards reviews and evaluate operational metrics including and not limited to workforce planning & pipeline, sales performance and profitability

Successful candidates should possess:

  • University graduate with major in Business or related disciplines
  • Over eight years' working experience in Food and Beverage industry, of which at least five years' experience in coffee chain is highly preferred
  • Knowledge in coffee making (espresso to hand drip) is required
  • Excellent organization, communication and interpersonal skills
  • Effective motivational skills, operations team recruitment and development skills
  • Proven leadership skills with ability to deal with ambiguity and making critical decisions under lean resources
  • Good command of English, Cantonese and Mandarin

Interested individuals can click apply now and send updated resume (in WORD format) to Yumi Cheng yumi.cheng@connectedgroup.com for further information.

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