Manager, Customer Insights (Top Insurance Firm)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Jason Tsui
Email email Jason
Reference A020427_1635746430

Our client is one of the largest Life Insurance Company with extensive service and coverage across Asia Pacific and continue expanding their business. They are looking for a high calibre to join their operation team with strong analytical skills and insights capability.

Key responsibilities:

  • To conduct surveys and collect data, using methods such as interviews, questionnaires, focus group, market analysis surveys, etc.;
  • To determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey questions and materials;
  • To lead the survey implementation and adjust survey strategy;
  • To oversee and evaluate survey progress and performance, prepare reports and KPI and response rate calculations;
  • To interpret data and make recommendations from surveys, operation issues, internal and external sources to triangulate insights;
  • To prepare and present summaries and analyses of survey data, formulate meaningful reports including tables, graphs, fact sheets and PowerPoint for presentations to describe survey techniques and results;
  • To work closely with business units and agents to help follow up on survey feedback or complaints;
  • To present the survey insights and improvement areas to Management and relevant groups and teams to ensure they are aware of the customer feedback on customer experience in regular review meeting and governance meeting;
  • To follow up and through on the action items with different functions and teams;

Key requirements:

  • Degree holder in business administration, marketing and quantitative data analytics is preferred;
  • At least 5 years of experience in Market Research & Insights, or Customer Experience Measurement related roles;
  • Experience in qualitative and quantitative research, or in Customer Experience measurement related initiatives is a must;
  • Experience in launching Real-time Customer Feedback with financial services industry background would be an added advantage;
  • Detail-oriented and good project management skills
  • Analytical with insights capability
  • Ability to establish priorities and work independently
  • Excellent communication and presentation skills
  • Project management experience is preferred
  • Exceptional command of spoken and written English. Fluency in Cantonese and reading/writing in Traditional Chinese is required

Interested individuals can click apply now or send through updated resume in WORD format to Jason.tsui@connectedgroup.com. For a more comprehensive list of current opportunities, please visit www.connectedgroup.com

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