Key Account / Customer Service Manager (QA Service Provider)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Cathy Li
Email email Cathy
Reference ADLU-827342_1596077506

Our client, one of the leading QA Service Provider, looking for an experienced Key Account Manager to join their Hong Kong team.

Key job responsibilities include:

  • Develop and sustain solid relationships with key clients, develop a thorough understanding of clients' needs and requirements with customized solutions provided.
  • Work with Sales, Lab & Technical and other supportive teams to perform key account related services, enhance customer satisfaction
  • Keep clients and their suppliers update and monitor the program status.
  • Be instrumental in converting clients by supporting the Sales team, service follow up including lab testing, audit, inspection and other value-added services
  • Participate in claims and complaints investigation, resolve situation with corrective action plan

Other key requirements include:

  • Degree holder in relevant disciplines
  • Preferred with 5+ years of Key Account Management / Customer Service experience in QA Service Provider/ Buying office/importer/trading office/commercial lab
  • Familiar with EU regulation for hardgoods is preferred
  • Good command of written and spoken English
  • Fluent in another language such as French, Spanish or German would be a plus

Interested parties, please send your CV with current and expected salary to cathy.li @ connectedgroup.com