IT Operations Assistant Manager, Financial Services

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Mannie Chiu
Email email Mannie
Reference 546026_1654674436

Responsibilities:

  • Establish SLO and SLA(Service Level Agreements) for the business
  • Define service management policies, revamp corresponding processes, monitoring and control procedures
  • Setup and manage the IT Operations standards
  • Responsible for incident management and problem management

Requirements:

  • Diploma in computer operating systems, repair, local and wide area networking data/communications, or related field.
  • More than 3-year working experience in IT Operations/ Incident and/or Problem Management across Financial Services
  • Possesses ITIL Foundation qualification
  • orough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
  • Experience in evaluation and implementation of operations automation tools an added advantage
  • Excellent command of written and spoken English and Chinese