- Establish SLO and SLA(Service Level Agreements) for the business
- Define service management policies, revamp corresponding processes, monitoring and control procedures
- Setup and manage the IT Operations standards
- Responsible for incident management and problem management
- Diploma in computer operating systems, repair, local and wide area networking data/communications, or related field.
- More than 3-year working experience in IT Operations/ Incident and/or Problem Management across Financial Services
- Possesses ITIL Foundation qualification
- orough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
- Experience in evaluation and implementation of operations automation tools an added advantage
- Excellent command of written and spoken English and Chinese