IT Operations Assistant Manager, Financial Services

Responsibilities:

• Establish SLO and SLA(Service Level Agreements) for the business
• Define service management policies, revamp corresponding processes, monitoring and control procedures
• Setup and manage the IT Operations standards
• Responsible for incident management and problem management

Requirements:

• Diploma in computer operating systems, repair, local and wide area networking data/communications, or related field.
• More than 3-year working experience in IT Operations/ Incident and/or Problem Management across Financial Services
• Possesses ITIL Foundation qualification
• orough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Management.
• Experience in evaluation and implementation of operations automation tools an added advantage
• Excellent command of written and spoken English and Chinese