Head of Venue Operations

Location Hong Kong, Central and Western District
Job-type Full Time
Salary Negotiable
Contact Kimmie Chan
Email email Kimmie
Reference AGMW-806755_1631584103

Our client is a large arts and cultural development in Hong Kong. They are looking for a Head of Venue Operations to formulate, execute and evaluate development strategies and oversee all operational matters related to the venue.

Leading a lean team, this role will be responsible for the following,

  • Deliver and oversee all smooth and efficient venue operational matters including daily operations relating to front-of-house management and devise an efficient staffing plan
  • Ensure the required performance level of service providers or programme partners is achieved
  • Develop and execute appropriate partnership strategies in conjunction with the Artistic teams to optimise venue occupancy usage by building collaboration between resident companies, programming partners and venue hirers
  • Formulate venue hire models including frameworks and strategies for the governance, venue operations, venue hiring and customer experience of both in- development and in-operation venues
  • Work closely with different departments and teams to ensure the highest quality of coordinated services to enhance visitors' experience
  • Monitor stakeholders' (hirers, audiences or visitors) feedback and identify areas of improvement with an overall objective to enhance their experience
  • Develop and maintain a thorough knowledge of all relevant license requirements for the proper management of the venues to ensure compliance at all time
  • Manage budget planning for venue operations to deliver three-year Business Plan while maximising venue hire and other related revenues in order to improve cost recovery

Successful caliber shall possess,

  • Bachelor's degree in Performing Arts, Business, Marketing, Tourism and Event Management or relevant discipline
  • Over 15 years experience of relevant experience with at least 5 years at senior managerial level
  • Proven experience in developing, executing and reviewing venue operational procedures and contract review and negotiation skill
  • Solid understanding of the performance venue hire landscape and network in the performing arts sector and cultural ecology of Hong Kong
  • Strong commercial sense, commitment and high level of organisation and creativity
  • Excellent presentation and multi-stakeholders management skills, attention to details and ability to perform under pressure
  • Excellent command in both written and spoken English and Cantonese is required

Interested individuals can click apply now and send updated resume (in WORD format) to Kimmie Chan for further information.

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