Head of CS (Call Center)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Katie Lo
Email email Katie
Reference ACIW-167057_1617969610

Head of CS (Call Center)

Responsibilities:

  • Lead the daily operation of the call center, ensuring the service level is up to standard and maintaining a positive morale in the department
  • Responsible for the cost monitoring, budgeting as well as strategic planning of development of the department
  • Lead different projects like systems enhancement, implementation of instant chat box and tender management
  • Streamline SOP and initiate new ideas to increase the operation efficiency of the call center
  • Assist in other ad hoc projects when necessary

Requirements:

  • Degree holder with at least 15 years of relevant experience gained from any industries
  • Experience handling tender process and chatbot system is a definite advantage
  • Strong project management and vendor management skills
  • Excellent communication skills in English, Mandarin and Cantonese
  • Team player, organized, independent, committed to work and able to work under pressure

Interested candidates please send your resume in WORD format to ConnectedGroup"s Professional Support Practice or contact Katie on 852-3972-5882 for a confidential discussion.

All information provided by applicants will be treated in strict confidentiality and used for recruitment purpose only.