Field Quality Engineer Manager - SDA / Large home appliance

Location Hong Kong
Job-type Full Time
Salary HK$360000 - HK$540000 per annum + Bonus
Contact Vivienne Leung
Email email Vivienne
Reference 1_1641178449
  • Global sourcing company
  • Excellent working platform and good working culture
  • Step up opportunity

Responsibilities:

  • Analyze the Customer Support, Field Operations, and COQ trends
  • Work closely with Product Marketing, Product Engineering, Manufacturing and QA Teams to provide detailed data, parts, units to understand the root cause and corrective actions.
  • Support the launch of new products and lead the Early Field Failure Analysis process.
  • Manage communication and documentation of Field Failure Analyses performed at Quality Lab.
  • Define and optimize Key Performance Indicators (KPIs) to communicate programs with regional sales offices, global operations team, and finance team.
  • Responsible for the creation, implementation and revision control of Standard Operating Procedures to be provided to Customer Support, Field Technicians, and other parties

Qualifications

  • Bachelor's Degree in mechanical engineering/ manufacturing engineering/electrical engineering, or other technical discipline.
  • Minimum 7 years quality and engineer experience
  • Strong presentation and communication skills.
  • Lean/Six Sigma, Green or Black Belt a plus
  • Experience with ISO 9001 a plus
  • Candidates with more experience / academic qualification will be considered with Senior title