Customer Service Manager (Call Center)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Katie Lo
Email email Katie
Reference ACIW-167057_1617411607

Customer Service Manager (Call Center)

Responsibilities:

  • Lead the CS team on daily operation in the call center on team coaching, complaints handling and trouble shooting
  • Streamline SOP and initiate new ideas to increase the operation efficiency of the call center
  • Responsible for various projects, communicating between management, IT teams and vendors
  • Assist in ad hoc projects when necessary

Requirements:

  • Degree holder with at least 6 years of team management experience in call center
  • Familiar with CS systems including PABX
  • Excellent communication skills in English, Mandarin and Cantonese
  • Team player, organized, independent, committed to work and able to work under pressure

Interested candidates please send your resume in WORD format to ConnectedGroup"s Professional Support Practice or contact Katie on 852-3972-5882 for a confidential discussion.

All information provided by applicants will be treated in strict confidentiality and used for recruitment purpose only.