Customer Service Executive - Commercial Laboratory

Location Hong Kong
Job-type Full Time
Salary HK$15000 - HK$20000 per month
Contact Wilfred Fung
Email email Wilfred
Reference AFFD-364251_1632706570

Our Client is a well-establish multinational company. They are looking for a Customer Service Executive to join their expanding business.

Key Job Responsibilities include:

  • Responsible for sample registration and release of test reports.
  • Handle customer enquiries on service capacity, quotation, reporting status, report contents, and complaints.
  • Follow up with customers on missing information and samples.
  • Provide a regular summary report to customers regarding the lab service.

Other requirements include

  • Minimum of 3 years experience in laboratory testing company
  • Familiar with the European safety regulations of Toys/Household products
  • Excellent communication and customer-facing skills
  • Fluent in English and Mandarin, both written and spoken