Customer Service Consultant - (3 -6months)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Wilfred Fung
Email email Wilfred
Reference 668866_1653986258

Our client is a well-established 3rd party laboratory. They are currently looking for a Customer Service Consultant to join their expanding business in Hong Kong.

Key Job Responsibilities include

  • Identify the operation procedure and rebuilding the core of SOP
  • Provide training to junior staff in terms of hard skills and soft skills
  • Analyze the performence and provide suggestion on the improvement plan.
  • Provide good customer service to the client and handle their enquires.

Other requirements include:

  • Familiar with the customer service operation in 3rd party laboratory
  • Excellent communication and customer facing skills
  • Fluent in English and Mandarin, both written and spoken