This world leading organization is consistently expanding their business in HK, the unique, world-class company is now recruiting this marketing position to join one of their business functions.
With over a century presence in HK, the company continues to be a highly influential leader in the industry.
- Lead a team of Marketing, CRM and Operations staff to achieve revenue targets
- Formulate and analyze CRM strategies for VIP segment in order to maximize the participation
- Develop and further enhance the customer loyalty program to uplift the customer experience
- Drive marketing campaigns, programs, communications and events
- Work closely with the VIP relationship team to ensure the excellent customer relationship is maintained
- Collaborate with internal stakeholders to ensure excellent customer experience is delivered
- Minimum 15 years of work experience in CRM, loyalty program, preferably from luxury sectors
- Team management experience is highly preferable
- Knowledge and know how on CRM, Loyalty Program, Customer Acquisition, Operations & CRM system
- Strong in project management & capability to drive operations flow
- Fluent in English, Cantonese and Mandarin
For a more comprehensive list of current opportunities, please visit www.connectedgroup.com