CRM Lead, Luxury/VIP

Location Hong Kong, Central and Western District
Job-type Full Time
Salary Negotiable
Contact Coffee Wang
Email email Coffee
Reference AMIJ-805250_1624521101

This world leading organization is consistently expanding their business in HK, the unique, world-class company is now recruiting this marketing position to join one of their business functions.

With over a century presence in HK, the company continues to be a highly influential leader in the industry.

Job Responsibilities

  • Lead a team of Marketing, CRM and Relationship Manager staff to achieve revenue targets
  • Formulate and analyze CRM strategies for VIP segment in order to maximize the participation
  • Develop and further enhance the customer loyalty program to uplift the customer experience
  • Drive marketing campaigns, programs, communications and events
  • Work closely with the VIP relationship team to ensure the excellent customer relationship is maintained
  • Collaborate with internal stakeholders to ensure excellent customer experience is delivered


  • Minimum 15 years of work experience in CRM, loyalty program, preferably from luxury sectors
  • Team management experience is highly preferable
  • Knowledge and know how on CRM, Loyalty Program, Customer Acquisition, Operations & CRM system
  • Strong in project management & capability to drive operations flow
  • Fluent in English, Cantonese and Mandarin

For a more comprehensive list of current opportunities, please visit