CRM Analyst (SQL, Retail)

Location Hong Kong
Job-type Full Time
Salary Negotiable
Contact Eleanor Chan
Email email Eleanor
Reference A020756_1635819102

Our client is a global premium consumer brand, they are now looking for a CRM analyst to support their business, based in Hong Kong.

Job Respobsibilities

  • Make recommendations based on pre- and post-campaign evaluations and regular analyses including: products sales reports, campaign performance reports, promotion redemption tracking on weekly/monthly basis to timely assess program results
  • Identification of key trends and criteria that influence customer behaviour such as consumption and loyalty
  • Spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship
  • Assessment of CRM programs, and promotional activities according to their efficiency and profitability
  • Support Retail and Trade expansion strategy through CRM analytics
  • Prepare targeting lists based on campaign requirements and support other functions on data analyses
  • Optimization of CRM/marketing activities by defining market sectors and customer selections based on customer profiling and segmentation
  • Conduct A/B testing for promotions and channel effectiveness to generate business insights and implications for future campaigns
  • Custodian of customer database with specific responsibility for maintenance, management and cleansing of customer data to ensure data integrity
  • Support local, regional and international CRM projects
  • Work closely with key stakeholders (marketing team in market, regional commercial and marketing team and international CRM)
  • Work on translation and validation on HQ and RO research projects
  • Work together with commercial team on customer voice survey to generate findings for service enhancement


  • University degree qualified, preferably in Marketing and/or Business
  • 4 years' experience in data analysis related to customer relationship building activities
  • Very good knowledge of SAS or SPSS, SQL programming a must. Knowledge of Cognos Impromptu and SAP Business Objects is an asset.
  • Understand the business environment, market intelligence, consumer behaviour and trendsUnderstand customer flow in Omni/channel environment
  • Deep knowledge of customer relationship management
  • Knowledge of CRM datamart, Cognos, SPSS and NessoftKnowledge of windows IT environment
  • Strong communication skills
  • Fluent in English is essential

Interested individuals please send CV (word format) to Eleanor Chan (Eleanor . Chan for more information.